NOTE: We have just updated the Comments system and will be posting a new video tutorial shortly. The new Comments module is much more intuitive and flexible than the old system and we hope you enjoy using it. Thank you for your patience.
Here is a brief description- the new video will be coming soon:
If you want to start a new comment thread on a Project or Item there's a green link at the top '+ Start Thread'. Click that and the create new comment thread form opens.
The new Comments allows unlimited comments now about the same thing- a 'Thread.' For example, you may have on a project a comment thread called 'Installation Issues' and 14 comments in that thread alone. And another thread on the same project called 'Rug Choices' with 7 comments. This enables much more communication via comments.
Comment Threads can have comments to your client and to all of your staff. We are also adding comments to participating suppliers (coming soon). This way a comment thread like 'Installation Issues' can have comments to/from your client, your staff, and the supplier/contractors involved all in the same place.
If you want to respond to an existing comment- or make a new comment related to one already there- click the '+ Add Comment to Thread' link and that will open the Thread with all related comments. There you can add a new comment by clicking the green '+Add Comment' link at the top.
Once the new Supplier Portal goes live (very soon) we'll be redoing a video tutorial for Comments, as they will be a powerful addition to a designer's toolset.
NOTE: make sure both you and your client sets their spam filter to allow 'firstname.lastname@example.org' emails to come through.